Need Technical Support for Transas Products?

Transas Marine Pacific provides the full range of technical and commercial support to its customers and distributors in Asia.

Training

Transas Pacific also offers comprehensive sales and technical training programs for distributors and customers.

Information support

Full descriptions of all new products, technologies, and updates are available in our office, allowing distributors to keep up to date with the latest developments from Transas.

TRANSERV

Transas has developed a comprehensive, flexible and customizable maintenance and development program called TRANSERV. This program is fully applicable for the entire range of Transas products and integrated solutions.

The objective of the TRANSERV program is to achieve total customer satisfaction through the best service quality and value for money.

The program consists of a number of individual options, designed to offer to every Transas customer a scope of maintenance, support, warranty and upgrade services, which would optimally meet their budget and business objectives. TRANSERV customers can manage their budgets with maximum efficiency and can feel confident that their system will remain 100 percent up-to-date and in good working order, for many years to come. Moreover, TRANSERV takes advantage of new Transas software and hardware developments and keeps up with new or potential changes in National and International standards.

The TRANSERV program is implemented using the worldwide network of Transas certified local service agents managed by our global HUB Office structure. At present, Transas HUB offices are located in the United Kingdom, Sweden, USA, Germany, Russian Federation, UAE, Singapore and P.R. China. More Transas HUB offices will be established, in the near future. Constant investments in, and the utmost attention to the training and certification of the Service and Distribution Network, are integral parts of the corporate policy at Transas. The Transas Service network exists in some 90 countries, which enables the company to provide system support to worldwide customers at the highest technical and project management level.

The TRANSERV agreement can be commenced after initial system acceptance, on completion of the initial warranty period, or at any other stage, during the Transas product life. Flexible contract duration terms ranging from just one to five years or more, are available.